We may collect personal information in various ways, including: Personal Data: Name, email address, phone number, and other contact information when you register, subscribe to our newsletter, or make a purchase. Usage Data: Information about your interactions with our website, including IP address, browser type, access times, and pages viewed. Cookies: Small data files stored on your device to enhance your browsing experience.

We use the collected data for the following purposes: Service Delivery: To process transactions, manage your account, and provide customer support. Communication: To send you promotional materials, updates, and other relevant information. Improvement: To analyze usage patterns and enhance our website's functionality and user experience. Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We do not sell, rent, or trade your personal information. However, we may share your data with: Service Providers: Trusted third parties who assist us in operating our website and delivering services, subject to confidentiality agreements. Legal Requirements: When required by law or to protect our rights, property, or safety, or that of others.

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You have the right to access, correct, or delete your personal information at any time. If you wish to exercise these rights, please contact us at duracaresme@gmail.com.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at duracaresme@gmail.com.

The Dura AI pillow is not washable. We suggest you to use a pillow case to cover Dura AI pillow and wash the pillow case regularly.

No matter what your preferred sleeping position is, Dura can automatically adjust and fit for heads and shoulders of all sizes out there. Whether you're a back sleeper, a side sleeper, or a stomach sleeper, Dura is the perfect pillow for you!

This pillow has been specifically designed to meet your unique needs, ensuring you get a restful night's sleep. With its ergonomic design, it provides full support and alignment for your head, neck, shoulders, and back. Say goodbye to discomfort and tension, and hello to a more pleasant sleep and renewed energy upon waking. Your neck will finally feel the support it has been longing for!

We offer a 1-year limited warranty on our product, covering any defects in materials or workmanship under normal use during the warranty period. This warranty does not cover damage caused by improper use, accidents, unauthorized modifications, or any other form of misuse. If the product experiences natural wear and tear or any issues due to manufacturing defects within one year from the date of purchase, we will repair or replace the defective parts at no additional cost. Please note that this warranty does not cover damage resulting from human error or intentional damage.

If you have forgotten your password, click the "Forgot Password" link on the login page. Enter your email address, and we will send you instructions on how to reset your password.

Yes, we use advanced encryption and security protocols to ensure your payment details are protected. Your information is safe with us.

To place an order, browse our products and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to enter your shipping information, choose a payment method, and confirm your order.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number on our website or the carrier's website to monitor your order's delivery status.

We offer standard, expedited, and overnight shipping. Shipping costs vary based on the shipping method and your location. Detailed shipping costs will be displayed at checkout.

We accept returns within 14 days of purchase. Items must be unused and in their original packaging. To initiate a return, please contact our support team for a return authorization and further instructions. Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.

If you need to cancel or modify your order, please contact our customer service team as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All payments are processed securely.

No, we only ship in the U.S currently. The costs and delivery times will be calculated at checkout based on your location.

You can contact our customer support team via email at duracaresme@gmail.com Our support hours are Monday to Friday, 9 AM to 5 PM.